The present conditions of sale are concluded on the one hand by Les Terrasses d'Aragon, whose headquarters is located in Bonifacio, registered in the commercial register of Ajaccio and Companies Register under number 387 620 099 000 11 below hereinafter called 'Les Terrasses d'Aragon "and secondly, by any person or entity wishing to make a purchase via the web site of" Les Terrasses d'Aragon "hereinafter" the Client ". Resellers / Distributors enjoy other conditions of sale. These conditions are available on request: contact us.
The parties agree that this contract is subject to French law.
Company Les Terrasses d'Aragon
lieu dit "Padolo"
20169 Bonifacio - FRANCE
Tel: (33) 04.95.73.54.91
Fax: (33) 04.95.73.54.92
Manager: Frédérique Zuria
Sales manager: Frédérique Zuria
Registration in the Trade and Companies of Ajaccio: 387620099
Registration in the Register of businesses: RM20-1
APE Code: 4778C
SIRET: 387 620 099 000 11
No intra Identification: FR 59387620099
Object of the contract
These general conditions of sale are intended to fix the contractual arrangements between Les Terrasses d'Aragon and the Customer and conditions applicable to all purchases made through the merchant site Les Terrasses d'Aragon, the Customer either professional or consumer . The acquisition of a good or service through this site implies a general acceptance by the customer of these terms and conditions.
Features of items for sale
Concerned: Cutlery items, cutlery, tableware, materials and spare parts for cutlery, ancillary items, coral jewelry, eye of Saint Lucia, Shiva, Shagreen.
The articles presented on our website have been carefully selected to give you a clear idea of what we are capable of delivering. The materials that we work are often natural including wood, horn, bone or coral which makes them unique pieces because each piece has its particularity. Do not hesitate to contact us if you have a particular wish.
The articles offered are those listed in the catalog published in the website Les Terrasses d'Aragon.
The prices listed in the catalog are final prices in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of items. Les Terrasses d'Aragon reserve the right to change their prices at any time, being understood that the price appearing in the catalog the day of the order will only apply to the Customer. The prices include the order processing fee.
The customer can order on the Internet site www.lesterrassesdaragon.com 24/24 or by phone from Monday to Friday from 9:30 to 11:30 and from 13:30 to 17:00 to (+33)4 95 73 54 91. To purchase one or more articles, you must follow the following order process:
The customer can at any time visualize during the order process the details of his order and its total price and to correct any errors, before confirming it and expressing your acceptance. Les Terrasses d'Aragon reserve ownership of the goods until full payment of the order, that is to say the collection of the price of the order by Les Terrasses d'Aragon. Les Terrasses d'Aragon reserve the right to cancel or refuse any order that would emanate from a Customer with whom there is a dispute over payment of a previous order. Any order implies acceptance of prices and descriptions of products available for sale. Les Terrasses d'Aragon undertake to fulfill orders received on the website only in the limit of available stocks.
All knives, daggers or daggers are banned for sale to minors. The client, which certifies over 18 years, is responsible for the selection of products and their use, we can not be held responsible for failure to comply with legislation or regulations in force in the country of delivery.
The responsibility of Les Terrasses d'Aragon can be incurred for non-performance or improper performance of the contract in case of force majeure, the occurrence of an act attributable to the Customer or any inconvenience, unpredictable and insurmountable damage inherent in the use of the Internet, including interruption of service, external intrusion or presence of computer viruses.
Photographs and illustrations accompanying the products on our website are not contractually binding and therefore can not engage the responsibility of Les Terrasses d'Aragon.
The settlement of purchases is made via one of the following means to the client's convenience:
By credit card: Visa, MasterCard, Carte Bleue, issued in France
By check *
* If paying by check, it must be issued by a bank domiciled in France, and to the order of "Les Terrasses d'Aragon." You must send it to the following address:
Les Terrasses d'Aragon
21, rue Simon Varsi
Ordered items will then be reserved 7 calendar days from the date of the order. After this period, failing receipt of such check, Les Terrasses d'Aragon reserve the right to cancel the customer's order. The check will be returned to him upon receipt. The collection is due upon receipt of the check and the order is shipped.
The customer benefits from the Loyalty Program of Les Terrasses d'Aragon and can pay for purchases under the conditions set by it, detailed in the "Loyalty Program". Each item purchased on the website www.lesterrassesdaragon.com generates loyalty points that will be recognized and converted into euros in the client's account. It can then be used to settle any or all of its future orders, excluding shipping costs, from € 10 accumulated. The value of a loyalty point is equal to € 0.10. No cash redemption of loyalty points will be made by Les Terrasses d'Aragon.
Shipping and Delivery
Any order validated and settled on the site of Les Terrasses d'Aragon will be prepared and shipped within 5 days, subject to validation of payment, except for "handmade"or custom knives where the deadline can be increased to 5 weeks. For custom knives, once your order is validated and your payment received, your knife will be engraved and shipped within 8 days, unless it is a custom made knife with a period of 5 weeks.
Terrasses d'Aragon undertake to deliver orders placed by the Customer within the prescribed time. In general, the delivery time is 2 to 3 days (La Poste delay) from the date of shipment but this period can be increased to a maximum of 30 days. These deadlines are only indicative. Even in the event of late delivery, whether due to manufacture or transportation, they can not be relied upon to cancel an order.
If said items have not been delivered within 7 days of the delivery date specified in the order, and if the excess is not related to a case of force majeure, the Customer may proceed to the resolution of the sale, by sending a mail to the following address: The Terraces of Aragon, Customer Service, 21, rue Simon Varsi, 20169 BONIFACIO. The amounts paid by the Customer will be fully refunded.
Upon receipt of your package in the presence of the deliveryman, check out its condition and contents. Do not hesitate to notify precisely on the delivery note any anomaly (open, damaged, wet, re-taped, missing product, damaged product ...). The words "Subject to unpacking" is not enough! ".
In case of defective, damaged and / or repacked parcel, we invite you to send us your comments (photos, writings etc ...) by mail or email to firstname.lastname@example.org so that we deposit a complaint to La Poste. Swiss Post will then issue a claim statement so that any missing product can be returned to you.
Deadline of withdrawal: return, exchange and refund
As part of article L221-18 of the Consumer Code, You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day of receipt of the goods by the customer.
Conditions of return for exchange or refund
The customer can make a single request for online return by order on the website www. lesterrassesdaragon.com. If the customer's order contains several items and he wishes to return more than one item, he will have to select at the time of this return request all the items he wishes to exchange or be reimbursed. Also, in the case where a customer requests the return of the package for retraction, the cost of return are the responsibility of the customer.
The customer undertakes to return the product (s) to Terrasses d'Aragon no later than 14 days after the communication of his decision to retract.
Upon receipt of the package, the customer service of Terrasses d'Aragon will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage render the items unfit for sale. If the return is refused by Les Terrasses d'Aragon, the items will then be returned to the customer at the expense of the Terraces of Aragon without the customer may require the exchange or refund, except for the subsequent exercise of its warranty rights on the goods sold. This does not apply to custom knives, knives with carbon blades, damas, special or "handmade" to order that will not be returned or exchanged (Article L221-28-3 of the Consumer Code).
Reimbursement of Returns
Subject to these conditions of return, Les Terrasses d'Aragon will refund the items and shipping costs to the customer within 14 days from the actual receipt of the goods. The direct costs of returning the products are the responsibility of the customer. This does not apply to custom knives or carbon blade knives that are never exchanged or used again (Article L221-28-3 of the French Consumer Code).
Article 221-24 of the Consumer Code provides that the trader is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive method of delivery than the standard delivery method proposed by the trader.
New legislative regulations for the on-line storekeepers
We inform you that legislative modifications, about the e-commerce, took place in January, 2016. On 09/01/2016 the Regulation (EU) N 524/2013 concerning the " on-line Regulation of the disputes of consumption " comes into effect. The regulation named ODR (On-line Compete for Resolution) aim at introducing an independent, impartial, transparent, effective, fast and fair extrajudicial procedure for the dispute settlement ensuing from the on-line sale of the goods or from services between the various countries of the EU. This objective should be reached thanks to the creation of a platform of RLL (the on-line settlement platform of the disputes) at the level of the EU and the rules of cooperation with the national bodies in charge of the resolution of the disputes. As trading, you are obliged, from January 9th, to inform your customers of the existence of this on-line platform of resolution of the disputes. You will find the information on this matter in the paragraph 1 of the article 14 of the downloadable ODR-VO in the format PDF at the following address:
Http: // eur-lex.europa.eu/legal-content/FR/TXT/PDF/? Uri=CELEX:32013R0524
Besides, you have to put on your site a link towards the platform RLL URL of which send is the following one: http://ec.europa.eu/consumers/odr/
"In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Les Terrasses d'Aragon adheres to the FEVAD e-Commerce Mediator Service (Federation of e-commerce and distance selling) whose contact details are the following ones: 60 Rue La Boétie - 75008 Paris - http://www.mediateurfevad.fr. After prior written action by consumers vis-à-vis the SARL Les Terrasses d'Aragon, the Service of the Ombudsman can be seized for any consumer dispute whose settlement would not have succeeded. To find out how to contact the Ombudsman, click here.
Les Terrasses d'Aragon implement all means to ensure the confidentiality and security of data transmitted over the web that never transmitted unencrypted over the network and on the www.lesterrassesdaragon.com website. As such, the website of Les Terrasses d'Aragon uses a secure payment SSL (Secure Socket Layer), so the payment is made directly to the bank. Les Terrasses d'Aragon have no access to these details, and do not keep them on its servers.
Legal guarantee of conformity
Les Terrasses d'Aragon remain held defects of conformity of the good in accordance with the provisions of the article L.217-4 and following of the Code of the consumption as well as latent defects of the thing sold in accordance with the provisions of articles 1641 and following of the Civil Code. (retranscription of the said articles below).
When the consumer acts within the framework of the legal guarantee of conformity as provided by articles L.217-4 and following of the Code of the consumption, it benefits:
- a period of two (2) years from delivery of the property to act;
- a choice, namely the possibility of opting for the repair or replacement of the said property, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
- the exemption from the report of the proof of the lack of conformity of the property when it acts within six months following the delivery of the property. This period is extended to twenty-four (24) months from March 18, 2016, except for second-hand goods.
Finally, the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, the consumer has the choice between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the Civil Code.
The customer has the legal guarantee of conformity, according to the article L 217-7 of the code of the consumption, as from the delivery to form any reserves or complaints for nonconformity or vice apparent of the delivered articles, by e-mail via the contact form or by mail at the following address:
Les Terrasses d'Aragon
lieu dit "Padulo"
After this period and failing to comply with this formality, the items will be deemed compliant and free from defect and no claim may be validly accepted by Les Terrasses d'Aragon. If the apparent defect or lack of conformity of the article is proven, Les Terrasses d'Aragon undertake to proceed with the replacement of the article or its repair according to Article L 217-11 of the Consumer Code. The Terrasses d'Aragon can not be held responsible for the misuse and / or intensive use of items that could be made by the customer.
This warranty does not apply to wear parts and applies for normal use: A knife is used exclusively for cutting. Any other use (screwdriver, chisel, open box, etc.) will be considered abusive. The guarantee does not apply in case of bad maintenance of the product in particular the contact with the water or the humidity is totally disadvised: it concerns the sleeves in wood, bone, horn, jewels in coral, and all other natural material.
All the texts, comments, works, illustrations and images reproduced on lesterrassesdaragon.com are reserved under copyright and the title of intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, the only authorized use for private use subject to different rules, even more restrictive code of intellectual property. Total or partial reproduction of lesterrassesdaragon.com site is strictly prohibited without prior agreement.
Protection of personal data
when the client creates an account
when the customer signs up for newsletters from lesterrassesdaragon.com
when the customer places an order or a request for return to the site
when the client contacts the Customer Service of lesterrassesdaragon.com
when the client browses the website and read product
when the client writes a review or comment on an article,
when the client shares a notice with a friend by sending an e-mail from a sheet
when the client shares a notice via Facebook from a sheet
The data collected are intended for the use of lesterrassesdaragon.com. They are necessary for the processing and customer order management as well as trade relations between lesterrassesdaragon.com and client. They also allow lesterrassesdaragon.com to provide personalized services to the customer and improve the relevance of information that are proposed. lesterrassesdaragon.com is responsible for their treatment. They can be sent to companies and subcontractors which lesterrassesdaragon.com appealed through the execution of orders and the services offered. The user is informed that the automated processing of information, including the management of users' e-mail addresses, has been declared to the CNIL. According to the law of 6 January 1978, the user has a right to access, rectify, modify and delete personal data. The user can be expressly opposed to the disclosure of their details. For this, he just has to report in writing to Les Terrasses d'Aragon, Customer Service, 21, rue Simon Varsi, 20169 BONIFACIO.
Newsletters Les Terrasses d'Aragon
The customer can subscribe to the newsletter lesterrassesdaragon.com and so choose to be informed of offers on the website www. lesterrassesdaragon.com. It can unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter. This link is also available on the website www. lesterrassesdaragon.com under "My Account".
The customer can Subscribe to replenishment of stock in each product where the stock is exhausted. He just needs to enter his email address to get notified.
Www. lesterrassesdaragon.com uses plug-in social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook" below). When the customer visits a page on the site www. lesterrassesdaragon.com containing such a plug-in, the browser establishes a direct connection with the Facebook servers. Facebook is informed that the client browser has accessed the relevant page of www. lesterrassesdaragon.com, including if the customer does not have Facebook user account, or is offline at the time of his Facebook account. This information is transmitted directly by the client's browser to a Facebook server in the US and is stored there. If the client is logged into Facebook when browsing the website www. lesterrassesdaragon.com, Facebook will directly link his visit to his Facebook account. If the customer interacts with the plug-ins, eg by clicking on the button "Like" or by leaving a comment, the corresponding information will be transmitted and stored on a Facebook server. They will be published on the customer's Facebook account. If the customer does not wish that Facebook connects the information collected through its lesterrassesdaragon.com Facebook user account, it should disconnect from Facebook before visiting lesterrassesdaragon.com.