The present conditions of sale are concluded on the one hand by Les Terrasses d'Aragon, whose headquarters is located in Bonifacio, registered in the commercial register of Ajaccio and Companies Register under number 387 620 099 000 11 below hereinafter called 'Les Terrasses d'Aragon "and secondly, by any person or entity wishing to make a purchase via the web site of" Les Terrasses d'Aragon "hereinafter" the Client ". Resellers / Distributors enjoy other conditions of sale. These conditions are available on request: contact us.
The parties agree that this contract is subject to French law. In case of dispute, the Commercial Court of Ajaccio (southern Corsica) is competent.
Company Les Terrasses d'Aragon
lieu dit "Padolo"
20169 Bonifacio - FRANCE
Tel: (33) 04.95.73.54.91
Fax: (33) 04.95.73.54.92
Manager: Frédérique Zuria
Sales manager: Frédérique Zuria
Registration in the Trade and Companies of Ajaccio: 387620099
Registration in the Register of businesses: RM20-1
APE Code: 4778C
SIRET: 387 620 099 000 11
No intra Identification: FR 59387620099
Object of the contract
These general conditions of sale are intended to fix the contractual arrangements between Les Terrasses d'Aragon and the Customer and conditions applicable to all purchases made through the merchant site Les Terrasses d'Aragon, the Customer either professional or consumer . The acquisition of a good or service through this site implies a general acceptance by the customer of these terms and conditions.
Features of items for sale
Although concerned: Articles of cutlery, cutlery, tableware products, materials and parts for cutlery, ancillary products, coral jewelry, jewelry with St. Lucy's eye, Shiva, Stingray.
IMPORTANT: The articles presented on our website have been carefully selected to give you a clear idea of what we are able to deliver. However, the pictures are not contractual. The materials we work with are often natural and it is not possible to guarantee that the wood, horn or coral - for example - will be exactly the same color or size as what you saw on the screen. Similarly, our handcrafted folding knives as well as our Coral handmade jewelry being unique, it is not possible to deliver exactly the same guilloche or coral piece that you saw on the screen. Do not hesitate to contact us if you have a special wish.
Items offered are those listed in the catalog published on the website Les Terrasses d'Aragon. These items are offered subject to availability. The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the offer, particularly with regard to color.
The prices listed in the catalog are final prices in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of items. Les Terrasses d'Aragon reserve the right to change their prices at any time, being understood that the price appearing in the catalog the day of the order will only apply to the Customer. The prices include the order processing fee.
The customer can order on the Internet site www.lesterrassesdaragon.com 24/24 or by phone from Monday to Friday from 9:30 to 11:30 and from 13:30 to 17:00 to (+33)4 95 73 54 91. To purchase one or more articles, you must follow the following order process:
- Selection of articles and adding to cart
- Contents Validation
- Identification on the website or inscription on the form of identification which show all the data requested
- Choose delivery method
- Choice of payment method and acceptance of Terms
- Confirmation of payment
- The customer will receive an order confirmation email.
The customer can at any time visualize during the order process the details of his order and its total price and to correct any errors, before confirming it and expressing your acceptance. Les Terrasses d'Aragon reserve ownership of the goods until full payment of the order, that is to say the collection of the price of the order by Les Terrasses d'Aragon. Les Terrasses d'Aragon reserve the right to cancel or refuse any order that would emanate from a Customer with whom there is a dispute over payment of a previous order. Any order implies acceptance of prices and descriptions of products available for sale. Les Terrasses d'Aragon undertake to fulfill orders received on the website only in the limit of available stocks.
All knives, daggers or daggers are banned for sale to minors. The client, which certifies over 18 years, is responsible for the selection of products and their use, we can not be held responsible for failure to comply with legislation or regulations in force in the country of delivery.
The responsibility of Les Terrasses d'Aragon can be incurred for non-performance or improper performance of the contract in case of force majeure, the occurrence of an act attributable to the Customer or any inconvenience, unpredictable and insurmountable damage inherent in the use of the Internet, including interruption of service, external intrusion or presence of computer viruses.
Photographs and illustrations accompanying the products on our website are not contractually binding and therefore can not engage the responsibility of Les Terrasses d'Aragon.
The settlement of purchases is made via one of the following means to the client's convenience:
By credit card: Visa, MasterCard, Carte Bleue, issued in France
By check *
* If paying by check, it must be issued by a bank domiciled in France, and to the order of "Les Terrasses d'Aragon." You must send it to the following address:
Les Terrasses d'Aragon
21, rue Simon Varsi
Ordered items will then be reserved 7 calendar days from the date of the order. After this period, failing receipt of such check, Les Terrasses d'Aragon reserve the right to cancel the customer's order. The check will be returned to him upon receipt. The collection is due upon receipt of the check and the order is shipped.
The customer benefits from the Loyalty Program of Les Terrasses d'Aragon and can pay for purchases under the conditions set by it, detailed in the "Loyalty Program". Each item purchased on the website www.lesterrassesdaragon.com generates loyalty points that will be recognized and converted into euros in the client's account. It can then be used to settle any or all of its future orders, excluding shipping costs, from € 10 accumulated. The value of a loyalty point is equal to € 0.10. No cash redemption of loyalty points will be made by Les Terrasses d'Aragon.
Shipping and Delivery
Every order validated and settled on the site of Les Terrasses d'Aragon before 9am Monday to Friday (excluding holidays) will be prepared and shipped the same day, subject to confirmation of payment and product availability, except for handmade knives or custom where the period may be extended to 3 weeks. Once your order and your payment is received, your knife if it is available will be engraved and shipped within 3 days. Delivery in France is offered from 90 € of purchases.
Les Terrasses d'Aragon undertake to deliver orders placed by the customer on time. Generally, delivery time is 2 to 3 days (period of La Poste) from the expedition but that period may be extended up to 30 days. These deadlines are only given as an indication. Even in case of delays in delivery, whether due to manufacturing or transport, they can not be invoked to cancel an order.
If such items were not delivered within 7 days from the delivery date when ordering, and if the excess is not related to a case of force majeure, the Customer may proceed with the cancel the sale by sending a registered letter with return receipt to the following address: Les Terrasses d'Aragon, Customer Service, 21, rue Simon Varsi, 20169 BONIFACIO. The sums paid by the Customer will be fully reimbursed.
The customer has a period of 60 working days of the dispatch of the order for requesting the cancellation of the sale and refund of products for non-delivery. After this time, no contestation of delivery will be accepted. The customer has to check the condition of the items delivered. Any anomaly (missing item, damaged package, broken product ...) must necessarily be given within 4 days of receipt.
Upon receipt of your package in the presence of the deliveryman, check out its condition and contents. Do not hesitate to notify precisely on the delivery note any anomaly (open, damaged, wet, re-taped, missing product, damaged product ...). The words "Subject to unpacking" is not enough! ".
In case of defective package, damaged and / or reconditioned by La Poste, we inform you that you must see for your degradation factor of your package. La Poste will then establish a PV claim it will put us so that we can reship any missing product.
Deadline of withdrawal: return, exchange and refund
In the context of Article L121-17 c. conso of the Consumer Code, the withdrawal period is 14 working days from the date of receipt of the goods by the customer.
Conditions of return for exchange or refund
All returns must be a return request from the "My Account" page www.lesterrassesdaragon.com via the withdrawal form.
The customer can make a single application back online per order www. lesterrassesdaragon.com. If the customer's order contains several articles and he wants to return more than one item, it will select when this request to return all items he wishes to exchange or refund. Also, if a client requests the return of the package for withdrawal, return costs are borne by the customer.
The customer agrees to return the product or products at Terrasses d'Aragon at the latest within 14 days of notification of its decision to withdraw.
Upon receipt of the package, the customer service ofLes Terrasses d'Aragon judge the perfect state of the returned merchandise. No returns will be accepted if the returned items have been visibly damaged or used by the client and that such use or damage making them unsuitable for sale items. If the return is rejected by Les Terrasses d'Aragon, the items will be returned to the customer at the expense of Les Terrasses d'Aragon without the customer can demand an exchange or refund, except to the subsequent exercise of its warranty claims on goods sold. This concern neither custom knives or carbon bladed knives, damask, special or handmade steel made to order which can not be returned or exchanged (Article L121-20-2 of the Consumer Code).
Reimbursement of Returns
Subject to compliance with these conditions of return, Les Terrasses d'Aragon items and pay the costs of delivery to the customer within 14 days from the actual receipt of the good. The direct costs of the products are returning to the client. This does not apply to custom knives or carbon bladed knives and other knives, craft that are never exchanged or refunded (Article L121-20-2 of the Consumer Code).
Article L. 121-21-4 of the Consumer Code (in the version applicable as of 14 June 2014) provides that the professional is not required to reimburse additional costs if the consumer has expressly opted for a mode more expensive than the standard delivery offered by the trader delivery method.
New legislative regulations for the on-line storekeepers
We inform you that legislative modifications, about the e-commerce, took place in January, 2016. On 09/01/2016 the Regulation (EU) N 524/2013 concerning the " on-line Regulation of the disputes of consumption " comes into effect. The regulation named ODR (On-line Compete for Resolution) aim at introducing an independent, impartial, transparent, effective, fast and fair extrajudicial procedure for the dispute settlement ensuing from the on-line sale of the goods or from services between the various countries of the EU. This objective should be reached thanks to the creation of a platform of RLL (the on-line settlement platform of the disputes) at the level of the EU and the rules of cooperation with the national bodies in charge of the resolution of the disputes. As trading, you are obliged, from January 9th, to inform your customers of the existence of this on-line platform of resolution of the disputes. You will find the information on this matter in the paragraph 1 of the article 14 of the downloadable ODR-VO in the format PDF at the following address:
Http: // eur-lex.europa.eu/legal-content/FR/TXT/PDF/? Uri=CELEX:32013R0524
Besides, you have to put on your site a link towards the platform RLL URL of which send is the following one: http://ec.europa.eu/consumers/odr/
Les Terrasses d'Aragon implement all means to ensure the confidentiality and security of data transmitted over the web that never transmitted unencrypted over the network and on the www.lesterrassesdaragon.com website. As such, the website of Les Terrasses d'Aragon uses a secure payment SSL (Secure Socket Layer), so the payment is made directly to the bank. Les Terrasses d'Aragon have no access to these details, and do not keep them on its servers.
The customer has a period of 2 years from delivery to form any reserves or claims for non-compliance or defect of goods delivered by e-mail via the contact form or by registered mail with return receipt to the following address:
Les Terrasses d'Aragon
lieu dit "Padulo"
After this time and failing to comply with this formality, the items will be deemed compliant and free from defect and no complaint can be validly accepted by Les Terrasses d'Aragon. If the defect or the article-conformity turned out, Les Terrasses d'Aragon agree to proceed with the replacement of the item or refund the customer as soon as possible and at his expense. The refund will be within a maximum of 30 days. Les Terrasses d'Aragon can not be provided liable for the misuse and / or intensive use of items that could make the customer.
Cutlery, table cutlery, kitchen accessories and jewelery: 2 years
Handcrafted folding knives: The attention we pay to our production allows us to offer a lifetime warranty against manufacturing defects.
This warranty does not apply to wear parts and applies for normal use: A knife is used exclusively for cutting. Any other use (screwdriver, chisel, opener box, etc.) will be considered abusive. The guarantee does not apply in case of poor maintenance of the product especially contact with water or moisture is totally deprecated: this concerns the wooden handles, bone, horn, coral jewelry, and any other natural material.
The warranty is deemed to be ex works. The cost of returning goods and the inherent risks (loss, theft, breakage) are the responsibility of the customer. We do not accept any delivery in cash on delivery, postage due or with any expenses to be paid. In your interest, it is best to contact us before returning a product.
All the texts, comments, works, illustrations and images reproduced on lesterrassesdaragon.com are reserved under copyright and the title of intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, the only authorized use for private use subject to different rules, even more restrictive code of intellectual property. Total or partial reproduction of lesterrassesdaragon.com site is strictly prohibited without prior agreement.
Protection of personal data
when the client creates an account
when the customer signs up for newsletters from lesterrassesdaragon.com
when the customer places an order or a request for return to the site
when the client contacts the Customer Service of lesterrassesdaragon.com
when the client browses the website and read product
when the client writes a review or comment on an article,
when the client shares a notice with a friend by sending an e-mail from a sheet
when the client shares a notice via Facebook from a sheet
The data collected are intended for the use of lesterrassesdaragon.com. They are necessary for the processing and customer order management as well as trade relations between lesterrassesdaragon.com and client. They also allow lesterrassesdaragon.com to provide personalized services to the customer and improve the relevance of information that are proposed. lesterrassesdaragon.com is responsible for their treatment. They can be sent to companies and subcontractors which lesterrassesdaragon.com appealed through the execution of orders and the services offered. The user is informed that the automated processing of information, including the management of users' e-mail addresses, has been declared to the CNIL. According to the law of 6 January 1978, the user has a right to access, rectify, modify and delete personal data. The user can be expressly opposed to the disclosure of their details. For this, he just has to report in writing to Les Terrasses d'Aragon, Customer Service, 21, rue Simon Varsi, 20169 BONIFACIO.
Newsletters Les Terrasses d'Aragon
The customer can subscribe to the newsletter lesterrassesdaragon.com and so choose to be informed of offers on the website www. lesterrassesdaragon.com. It can unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter. This link is also available on the website www. lesterrassesdaragon.com under "My Account".
The customer can Subscribe to replenishment of stock in each product where the stock is exhausted. He just needs to enter his email address to get notified.
Www. lesterrassesdaragon.com uses plug-in social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook" below). When the customer visits a page on the site www. lesterrassesdaragon.com containing such a plug-in, the browser establishes a direct connection with the Facebook servers. Facebook is informed that the client browser has accessed the relevant page of www. lesterrassesdaragon.com, including if the customer does not have Facebook user account, or is offline at the time of his Facebook account. This information is transmitted directly by the client's browser to a Facebook server in the US and is stored there. If the client is logged into Facebook when browsing the website www. lesterrassesdaragon.com, Facebook will directly link his visit to his Facebook account. If the customer interacts with the plug-ins, eg by clicking on the button "Like" or by leaving a comment, the corresponding information will be transmitted and stored on a Facebook server. They will be published on the customer's Facebook account. If the customer does not wish that Facebook connects the information collected through its lesterrassesdaragon.com Facebook user account, it should disconnect from Facebook before visiting lesterrassesdaragon.com.