I can not reach you by phone, what can I do?
Virginie at the standard answers you from Monday to Friday from 9:30 to 11:30 and from 13h to 16h but she may not be able to answer you. Do not panic, leave him a message on his answering machine or send an email to email@example.com, you will receive a reply quickly.
I have not received an order confirmation, is this normal?
No, you should have received an email confirmation of your order, it may have arrived in your spam (spam)! otherwise do not hesitate to contact us by mail or phone, we will answer you during the day.
I was wrong, can I change my order?
Yes of course ! just contact us by email at firstname.lastname@example.org or by phone at 04 95 73 54 91 as soon as possible before preparation. Orders placed before 9 am are dispatched the same day at 11 am.
I changed my mind, how to cancel my order?
It's simple, contact us as soon as possible by email at email@example.com or by phone at 04 95 73 54 91, your customer service will take care of it immediately.
I want to change the delivery address of my order, is it possible?
Yes, if you tell us before its preparation, once the order shipped we will not be able to do it!
Do you ship orders on weekends and holidays?
No, our offices are closed, parcels are shipped only Monday to Friday.
When will I receive my order ?
Your order is shipped within 48 hours of payment if there is no engraving. In case of personalization, it will take 3 days of preparation. La Poste indicates a delay of approximately 48 hours in metropolitan France, so if you pass it for example on Sunday evening, it will be shipped by Tuesday and you will receive it on Thursday.
Do you ship everywhere?
We deliver in metropolitan France, Corsica, Europe and many countries in the world.
I did not receive my package, what to do?
Go to your customer area and check that the status of your order is on "in progress". Click on the Colissimo tracking number to follow its routing. If you have not received an email to inform you, consider checking your spam. You can also find the tracking number in your customer area.
If you notice an anomaly in the follow-up, we advise you to contact your usual post office to report it then send us an email to firstname.lastname@example.org so that we file a complaint.
How works the guarantee satisfied or your money back?
You have 14 days to change your mind and contact us by email at email@example.com or by phone at +33 (0) 4 95 73 54 91. Virginie or Muriel will inform you of the procedure to follow. Products are returned, exchanged or refunded provided they are new, unused, not personalized with an engraving and in their original packaging.
I received a defective product, how to do?
Send an email to firstname.lastname@example.org describing the problem encountered and attaching at least one photo. Virginie or Muriel will answer you quickly to bring you the best possible solution. You will have the choice between exchange, credit or refund.
Can we have all the knives engraved?
All knives can not be engraved. Laser engravings, so with a black writing, are not feasible on Damascus blades, black blades, forged blades, ceramic blades and very small blades, because they would be illegible. We offer where possible, to engrave the knife's steel bolster or some wooden handles. Contact us if in doubt and we will confirm or not the feasibility.
I would like to add an engraving on my order, how to do?
Contact us quickly before shipping your order by phone to +33 (0) 4 95 73 54 91 or by email to email@example.com, Virginie or Muriel will indicate the possibilities of engravings and conditions.