Preparation in 48 hours maximum & shipping
Packages are shipped within 48 hours after receiving your payment with the exception of the knives you want to customize with the blade engraving.
As soon as your order is validated, our team prepares your package and makes every effort to ensure that your order is dispatched as quickly as possible and delivered as soon as possible.
Your order is prepared and shipped within 48 hours maximum, except Saturdays, Sundays and holidays and unless your payment is not validated. It will be shipped the next business day if it is a weekend or holiday. If you pay by check, we will wait for the receipt and receipt of the check for shipping.
You receive your package, after having received our confirmation of dispatch by email accompanied by your Colissimo tracking number:
- between 2 to 3 days in France
- between 3 to 7 days in Europe
- between 5 to 10 days abroad
Additional time for engraving
For custom knives with engraving on the blade, on the miter or on the handle, they are shipped within 3 days of receipt of your payment (excluding weekends and holidays) and to the extent that the stock is available as advertised on the product sheet. For artisan knives with a 3 weeks delay, add 3 days in case of engraving.
Delivery and return of knives
We have chosen La Poste's services for the delivery of your parcels everywhere in France and abroad.
Delivery So Colissimo
We ship your products with "So Colissimo", a multi-choice delivery service at home or out of home, in mainland France and Belgium. We also offer delivery by Colissimo Suivi with personal delivery against signature.
- So Colissimo is a delivery solution that meets your expectations in terms of freedom, choice, proximity, hourly accessibility and monitoring.
- You now have the option to choose your place of delivery at the time of your order on our site.
- You have the possibility to choose your delivery method: at home or out of home, among more than 13,000 points of withdrawal in France.
Abroad with Colissimo Expert International, you will also be notified by e-mail of the shipment of your order and you will be able to follow the delivery of your parcel, on the site colissimo. You usually receive your package within 3 to 8 days except for the products mentioned on the site with a longer delivery time. Delivery against signature of the recipient.
You have a period of 14 days to change your mind and inform us of the items you want to return in accordance with the Terms and Conditions of Sale.
For this you need:
1. Access your order history from your account.
2. Select the order containing the product you want to resend.
3. Select the product (s) to return by checking the box next to their name (s).
4. Add an explanation (optional) so that we understand why the command is returned.