Our customer service is teleworking during this period, we remain at your service by email for any question concerning our products or your order.
Faced with the unprecedented health situation, La Poste is modifying its organization to refocus on its essential missions while preserving the health of its customers and postal workers. Mail, parcel and press distribution can be slowed down. Find out more.
Preparation and Shipping
Packages are shipped within 3 days after receipt of your payment with the exception of knives you want to customize with the engraving on blade or knives "handmade" pre-order or whose deadline announced on the card is 3 weeks.
As soon as your order is validated, our team prepares your parcel and makes every effort to ensure that your order is shipped as quickly as possible and delivered as quickly as possible.
Your order is prepared and shipped within 3 days, except Saturdays, Sundays and holidays and unless your payment is not validated. If you pay by cheque or bank transfer, we await receipt and receipt of the payment to ship it.
You will receive your parcel, after having received our confirmation of dispatch by email accompanied by your tracking number Colissimo:
- between 2 to 3 days in France
- between 3 to 7 days in Europe
- between 5 to 10 days abroad
Additional time for engraving
For custom knives with an engraving on the blade, the miter or the handle, they are shipped within 5 days of receipt of your payment (excluding weekends and holidays). For knives "handmade" whose delivery time of 3 weeks is announced, we must add 5 days in case of engraving.
Delivery and return of knives
We have chosen La Poste's services for the delivery of your parcels everywhere in France and abroad.
Delivery So Colissimo
We ship your products with "So Colissimo", a multi-choice delivery service at home or out of home, in mainland France and Belgium. We also offer delivery by Colissimo Suivi with personal delivery against signature.
- So Colissimo is a delivery solution that meets your expectations in terms of freedom, choice, proximity, hourly accessibility and monitoring.
- You now have the option to choose your place of delivery at the time of your order on our site.
- You have the possibility to choose your delivery method: at home or out of home, among more than 13,000 points of withdrawal in France.
Abroad with Colissimo Expert International, you will also be notified by e-mail of the shipment of your order and you will be able to follow the delivery of your parcel, on the site colissimo. You usually receive your package within 3 to 8 days except for the products mentioned on the site with a longer delivery time. Delivery against signature of the recipient.
You have 14 days to exercise your right of withdrawal in accordance with article L.221-18 of the Consumer Code without having to justify your decision and inform us of the items you wish to return to us in compliance with the General Sales Conditions.
For this you need:
1. Access your order history from your account.
2. Select the order containing the product(s) you wish to return.
3. Select the product(s) to be returned by checking the box beside their name(s)